Entrega y devolución

Entrega y devolución

Entrega:

Todas las entregas en el Reino Unido continental son enviadas por DHL y requerirán una firma en la entrega. Recibirá una notificación por correo electrónico y texto si nos ha proporcionado su número de móvil indicando la fecha de entrega y normalmente una ventana de 2 horas que puede ser cambiada si lo desea.

This is Free for all UK sales over £50.00

Los envíos internacionales suelen enviarse por medio del Correo Real Internacional firmado y rastreado a la mayoría de los destinos.

The cost is £35.00 for standard delivery 5-6 days to most of Europe. Please ask for a quote for other destinations.

Podemos enviar el Express 1-2 días a la mayor parte de Europa y los EE.UU. por £45.00 por favor pida un presupuesto para otros destinos.

Nos gustaría que estuviera 100% satisfecho con su compra y ofrecer una política de devoluciones simple y sin estrés en caso de que no lo esté.

Política de devoluciones:

Queremos sinceramente que esté completamente satisfecho con el ajuste de sus prendas de Flying Changes. 

Así que por favor no se preocupe. Los cambios de vuelo siempre apoyarán las compras de los clientes.

PURCHASE OF AN IN-STOCK OR STANDARD SIZE ITEM:

If the jacket arrives and it doesn’t fit, you can simply return it to us, unworn, within 14 days of receipt, in the original packaging, with the labels still attached for a full refund or exchange. This exchange can be either for the same product but in a different size or colour, or for an entirely different product altogether. In the case of an exchange for an alternative product, assuming a difference in price, we will either refund you the difference or take additional payment. 

UK customers, please contact us for a package label. 

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We can make minor alterations, sleeve lengths for example, or make minor adjustments to body widths for just £45.00 including UK return postage.

If the garment requires fully customised measurements, we will remake the garment for just £80.00 with all the required measurements, including UK return postage.  

For International customers, we will alsways check the sizing with you before shipping, thereby avoiding most problems. However, should the fit not be quite right, we will always work with our customers to find the best solution. We also have several retailers in the US who we may be able to put you in contact with to further assist us.

 PURCHASE OF A GARMENT WHERE YOU HAVE ALREADY SUBMITTED YOUR OWN MEASUREMENTS FOLLOWING OUR STEP BY STEP GUIDE. 

Si la prenda llega y no le queda bien, le ayudaremos a que la ajuste un sastre local o le reharemos el abrigo gratuitamente.  

Faulty Items

This is a very rare occurrance with our products but we are always ready to sort out any issues should they occur.

Goods are considered faulty where a manufacturing fault occurs within 90 days of purchase. Faulty items will be replaced, repaired or refunded at the discretion of the Flying Changes Customer Services team following evaluation. Where economically viable, we will always seek to repair an item, at our cost, as a first resort. In instances where this is impractical we will then opt to swap your faulty product with a like-for-like replacement. In the event that we are out of stock, we will refund you the cost of the product in full. In all instances where manufacturing faults are identified, the customer’s return postage costs will be refunded.

Please note that items that are damaged as a result of excessive or long term usage are not considered to be faulty. If you have damaged your product in an accident, or through sustained and long-term use, then please contact us as it is likely that we’ll be able to repair it for you, for just a small charge.

Hats

We offer hassle free returns on all our products, with the exception of the hats. This is simply because for safety reasons we are not allowed to do so.

Reembolsos de artículos hechos a medida:

Every garment is 100% individually tailor-made and handmade according to the customer’s preferences. We work very hard with our customers to ensure all the design details and measurments are correct before the order is processed. Hence, we DO NOT offer refunds if you have simply changed your mind 😊 We will however, always endeavour to work with our customers and make any changes that are feasibly possible to the garment at cost,  if for any reason a change to the design is required.

Following Brexit and Covid, if we agree to accept an order for fast tracking, although we will do everything we possibly can to ensure it arrives on time, we can not guarantee this. Delivery delays are sadly beyond our control and therefore do not constitute a reason for cancelling the order.

Procedimiento de devolución:

Por favor, envíenos un correo electrónico a sales@flying-changes.com, describiendo la naturaleza del retorno. Por favor, incluya su identificación de pedido y la fecha de pedido.

Por favor, devuelva el producto a Flying Changes, Delta 607, Delta Office Park, Welton Road, Swindon, SN5 7XF 

If you are in the US please contact us first and we will give you the details of your nearest stockest. The garment may be returned there.

Usted es responsable del paquete y su contenido hasta que lo recibamos. Por lo tanto, recomendamos encarecidamente que todas las devoluciones se envíen a través de un servicio de grabación.

Cuando recibamos su devolución, la procesaremos rápidamente y le reembolsaremos cualquier dinero que se deba directamente a la tarjeta que utilizó para comprar su(s) artículo(s) original(es).o a través de Paypal o transferencia directa. 

Los gastos de envío de la devolución

Para todos los artículos devueltos para un cambio o reembolso, los gastos de envío corren a cargo del cliente. Para todos los artículos devueltos como defectuosos, y aceptados como tales por nosotros, los gastos de envío serán reembolsados por Flying Changes al cliente a una tarifa equivalente al servicio de Royal Mail First Class Recorded (clientes del Reino Unido) o al servicio de Royal Mail International Signed For (clientes internacionales).

Enmendar una orden:

Si desea modificar su pedido, llame al servicio de atención al cliente al +44 (0) 01793 676516 o envíe un correo electrónico a sales@flying-changes.com.

Tenga en cuenta que puede que no sea posible modificar un pedido de un artículo a medida si la producción ya ha comenzado.